Refund Policy
Last updated: 12 November 2026
The Primary Room™ is owned and operated by Aiyoyo Studio Pte Ltd, a company registered in Singapore.
We want you to be happy with what you buy. This page explains exactly which payments can be refunded and which cannot, on The Primary Room™ study site.
The short version
- You can get a full refund within 7 days of your first payment for a unit, the all-units bundle or an add-on. This is the same whether you pay monthly by card or once with PayNow (6 or 12 months).
- You do it yourself, in Your account, with the Refund button.
- After 7 days there are no refunds. Monthly renewals are never refunded.
- One refund per plan. If you buy the same plan again later, for example after a refund or after a PayNow period ends, that new payment is not refundable.
Refund or no refund?
| What you paid | Refund? |
|---|---|
| First monthly payment (card) for a unit, the all-units bundle or an add-on | Yes, within 7 days of that payment |
| PayNow payment for 6 months or 12 months (first time you buy that item) | Yes, within 7 days of that payment |
| Any payment after the 7 days have ended | No |
| Monthly renewals (the card is charged again each month) | No |
| Buying something again that you have bought before (for example after a PayNow period ends, after a refund, or after you stopped renewal) | No. You can be refunded only once for each plan. The 7 days apply only to the very first payment for it |
| Stopping renewal, or not using what you paid for | No. It stays open until the date shown |
| Unit 1 | Nothing to refund, it is free |
One refund per plan
Each plan can be refunded only once, and only on the first payment you ever make for it. This is the same for card and PayNow. If you are refunded and later buy the same plan again, the second purchase cannot be refunded. The same goes for buying again after a PayNow period has ended. We check this automatically when you tap Refund, and the button will be greyed out or the refund declined.
What a refund covers
The refund is for the full amount of that first payment. Each new unit or add-on has its own 7 days, and the all-units bundle and the add-ons bundle work the same way.
A PayNow payment for 6 or 12 months is refunded in full, not by the month, and only within the first 7 days. After the 7 days, the whole period stays open until its end date and is not refunded.
How to ask for a refund
- Log in and tap My Account.
- Find the unit, bundle or add-on. It shows how many days of the refund window are left.
- Tap Refund and confirm.
The Refund button works for 7 days after your first payment. After that it is greyed out.
The refund is made straight away and the unit closes at once. A card payment goes back to the same card, usually within 5 to 10 working days. A PayNow payment goes back to the bank account you paid from, usually within a few working days. How fast it appears depends on your bank.
If the button does not work, or you cannot find your payment, write to us at hello@theprimaryroom.com within the 7 days and we will sort it out.
Monthly plans: stopping renewal is different
Monthly units, bundles and add-ons renew automatically each month until you tap Stop renewal in Your account. You can do this at any time.
Stopping renewal means you will not be charged again. You keep what you have already paid for until the end of that month. It does not refund the payment you have already made.
If you are still inside the 7 days of your first payment, tap Refund instead. That returns your money and closes the unit.
PayNow plans do not renew
A PayNow payment buys 6 or 12 months in one go. It does not renew and you will not be charged again, so there is nothing to stop. When the period ends, access ends. To carry on, you buy again, and that new payment is not refundable.
If you changed your mind about the bundle
If you have single units and want the bundle, stop renewal on the single units first, so you do not pay twice. Each payment follows the rules above.
Try before you pay
Unit 1 is free, so you can try the site before you buy anything.
Your rights
This policy does not affect any rights you have under Singapore consumer law.
If we charge you by mistake, or you are charged twice for the same thing, contact us and we will put it right.
Paying by card or PayNow
Payments are handled by Stripe. We do not see or keep your card number or your bank details. Refunds go back through Stripe to the same card or the same bank account you paid from.
Changes
We may update this policy. The date at the top shows the latest version. A change does not apply to a payment you have already made.